Support

Premium is a one-time purchase of $12.99 - no subscription, no renewal, ever. Pay once and own every Premium feature forever, including all future Premium features we add.

Yes. Apple handles all refunds through the App Store - request one directly through your purchase history within 14 days. No questions to us required, no support email needed.

Most content works offline once loaded - Today's Plan, Resorts, Top Picks, The Essentials, When to Go, Bar Crawls, Hidden Mickey directions, Pin Trading and Park Trivia. Only live wait times need a connection to refresh - and even then, you'll still see the most recent cached values while you're offline.

Right now, Starlit Magic is Walt Disney World only - all four theme parks, plus the water parks, Disney Springs, and resort transportation. Disneyland is on our 2027 roadmap. We'll have more to share about how it works closer to the time.

Wait time data is sourced from trusted third-party providers that aggregate real-world data from inside the parks. We cross-reference multiple sources to improve reliability, but no app can guarantee 100% accuracy - actual park conditions vary. We always show when data was last updated so you know how fresh it is.

Not at all - the bar crawls are designed for adults and include non-alcoholic options throughout, so guests of any preference can enjoy them. All ten crawls call out mocktails, specialty drinks, and soft options at every stop.

Very little, and none of it is sold. The app collects anonymous usage statistics through Google Firebase Analytics, tied to a random app ID rather than your name or email, so we can see which features are used. No third-party ad networks, no selling your data, and no tracking across other apps or websites. Sign in with Apple is optional and keeps your identity yours - we never see your full Apple ID email unless you choose to share it. Your trips stay on your device, and Storybook syncs through your own iCloud. Delete your account anytime from the app - one tap, no support email required. Full details are in our Privacy Policy.